KCB Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the national banking regulator. The bank has also been running Agency banking model.
To drive efficiency whilst growing market share in order to be preferred financial solutions provider in Africa with global reach.
To be the preferred financial solutions provider in Africa with global reach.
For People. For Better.
Our purpose is why we exist.
It’s about working every day for our customers, for our colleagues and for everyone in the communities we serve. We need to have the drive and ambition to make things better, improving our organization each and every day.
To be Closer is to get to know the people you work with and the customers you serve beyond being just a colleague or a customer. It’s about valuing the human being.
To be Connected is to realize we are all part of one team, with one purpose. It’s about breaking down silos and gaining inspiration about best-practice from other sectors.
To be Courageous is to challenge the way things are done today in a constructive way. It’s about finding ways to do things differently and sharing ideas to make things better.
To behave in a Closer way is to:
To behave in a Connected way is to:
To behave in a Courageous way is to:
We express ourselves in a natural, friendly way, conveying an approachable brand (without being colloquial or overly casual).
We communicate in an inclusive way; a positive force that brings people together (without making generalisations or being virtuous).
As the undisputed leader, our communications are bold, clear and to the point (without being boastful or assertive).
We use data and a single customer view to customise the delivery of products and services in line with customers' individual circumstances.
We ensure people are treated as one customer striving for continuity across physical and digital, removing silos, repetition and bureaucracy.
We look for ways to make experiences meaningfully different; to find opportunities to break the mould in a way that makes things better.
We are proud of our history and heritage which is rooted as far back as the nineteenth century. Take a look at how far we have come since our inception, back in 1896. Start scrolling to explore.
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